Online Dues Payments

TOPS Software is proud to present all new online payment functionality for our high quality community web site service. The online payment interface allows homeowners to pay association dues online through a secure interface. Owner payments can be made online and automatically distributed to the TOPS 2000™ accounting program through the lockbox interface.

TOPS Interactive Web Sites offer scores of features for your management company and community web sites, including the ability for residents to view their account balance, 12-month payment history, violation history and more, all in a private password protected area of the web site. Now, add the online payment link and homeowners can pay their dues anytime, from anywhere, all with the click of a button. Associations can collect dues, clubhouse rental fees, fees for social events or clubs, and even payments from vendors for classified ads appearing in the association’s web site or newsletter.

Homeowner Benefits: Convenient and Secure	Association Benefits: Uncomplicated and Versatile	Management Benefits: Economical and Effortless
Benefits of Online Payments Online Payments are great for everyone! Please choose a link above to learn the benefits of online payments for that party.

How it works

Any homeowner can make online payments by going to your web site and clicking on the appropriate link. Dues payments will be available from the account info page, where an owner can pay their current balance. Other payments such as clubhouse rentals or activity fees will need to have a separate payment link per item.

When an owner clicks the 'Pay Online' link, they will be prompted to create a profile. As part of their set-up, they'll be prompted to enter information such as their address and what credit card / bank account they'll be using to pay their bills. They can enter more than one account so they'll have flexibility in making payments and even have the ability to sign up for recurring charges! They will also enter in an email address so that each time they use the system, they will receive a transaction confirmation via email.

Once an application is signed, it takes about two weeks to process it and get set up. This agreement will establish a merchant account for your association. Payments made online may take up to 5 business days to clear your association's bank account. Your account administrator will receive a daily email informing him or her of transactions cleared that day. Transactions should not be loaded into TOPS 2000™ until after they have cleared the association's bank account.

Pricing:

• Set Up Fee: $0
• Monthly Maintenance Fee: $0
• Minimum Monthly Dollar Amount of Transactions: $0
• Transaction Fees: (can be charged to payer or absorbed by the association)
• eChecks (ACH / Direct Debit) - Flat transaction fee of $9.95, and a $2.00 charge for recurring eCheck transactions.
• MasterCard / Discover / Visa - Flat transaction fee of $9.95.
• To prevent against fraud, payments larger than $3,000 will not be processed.

Additional Resources:

Application for Online Payments, Management Company and Managed Associations 6 pages, 90kb,
The Facts About Online Payments: Send this document to your community members to notify them about your new online payment options. The document spells out answers to the most commonly asked questions that owners ask about online payments. 1 page, 33kb,
Online Payments Administrator FAQ: This document answers questions about the Online Payments service from an administrator/manager point of view. 2 pages, 41kb,
Resident Notification Letter Size 2Up: Customize these fliers and send them out to residents to let them know you now offer online payments! The notification is designed to print 2 per page, and a variety of ethnic and age groups are represented. Instructions are provided in the file. 6 pages, 634kb,
Resident Notification Post Card Size 2Up: Customize these postcards, print them out on Avery 3611 Postcard paper (or have them printed to size at your local printer) and send them out to residents to let them know you now offer online payments! A variety of ethnic and age groups are represented. Instructions are provided in the file. 6 pages, 339kb,
Online Payments Administrator User Manual: Targetted to Administrators and TOPS Users. This manual covers the gamut when it comes to Online Payments, from changing settings, to setting up and receiving payments, and everything else you might need to know. Includes the Homeowner User Guide as addendum A. 62 pages, 887kb,
Online Payments Homeowner User Guide: This manual is geared specifically to homeowners who will be making payments. We have taken great care to keep our names out of this manual, so you can load it directly onto your management and community web sites. You can even ask us to add a feature description to the Online Payments login screen directing owners to the user guide. You should also direct owners to the user guide when you inform them about your new Online Payments functionality. 17 pages, 283kb,